Lost your keys? Can’t decide what to watch? We can’t help with that. But questions about your order, delivery, or warranty? We’ve got you covered!
Orders & Delivery
How much is delivery?
All orders over 500AED are shipped free of charge. Orders under 500AED have a 20AED delivery fee.
When will my order be dispatched?
In Stock: Orders placed before 2pm (Monday to Friday) are dispatched the same day. Orders placed after 2pm will be dispatched the next working day.
Refurbishment in Progress: These devices will be dispatched within 5 working days.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking details.
Can I cancel my order?
Yes! If you need to cancel your order, contact us as soon as possible at [email protected]. If your order hasn’t shipped yet, we’ll process the cancellation immediately. Refunds take 3-5 working days.
Payment
What payment methods do you accept?
We accept PayPal, Visa, Mastercard (credit and debit), American Express, Apple Pay, and Google Pay.
Returns & Refunds
What is your return policy?
We offer a 14-days money-back guarantee. If you’re not happy with your product, return it in its original condition with all accessories for a full refund.
How do I return a product?
Contact our team to get a return label and instructions at Make it [email protected]. Ensure you include your order reference and proof of purchase.
How long does a refund take?
Once we receive your return, your refund will be processed within 3-5 working days.
Warranty & Repairs
What does the warranty cover?
Our 12-month limited warranty covers any manufacturer defects or technical faults. It does not cover accidental damage, liquid damage, or unauthorized repairs.
How do I make a warranty claim?
Contact us at [email protected] with your order details and a description of the issue. We’ll guide you through the repair or replacement process.
